Legal
Privacy Policy
ORANQUE LLC (the “Company”) places the highest priority on protecting personal information in connection with its products and services, including Hinoki Concierge (the “Service”). This Privacy Policy explains how the Company collects, uses, manages, and protects personal information.
Collection of Personal Information
The Company may collect the following personal information in order to provide and improve the Service:
- Contact information such as name, address, phone number, and email address
- Technical information such as usage status, access logs, and IP addresses
- Inquiry details, survey responses, and any other information necessary to provide the Service
Purpose of Use
Collected personal information will be used for the following purposes:
- To provide, operate, and improve the Service
- To respond to inquiries and provide support
- To provide information on campaigns, events, and updates
- To prepare statistical data and conduct marketing research
Cookies and Analytics
The Company may use cookies or local storage that are necessary for authentication, security, display control, and saving user preferences.
- Necessary storage: language preferences, authentication-related state, security controls, and cookie consent settings
- Optional analytics: Google Analytics is enabled only when the customer grants consent
- Analytics is disabled by default. Preferences can be changed at any time from the “Cookie settings” link in the site footer.
Management and Security Measures
The Company takes appropriate security measures and strictly manages personal information in compliance with applicable laws in order to prevent risks such as leakage, alteration, or loss.
Provision to Third Parties
The Company will not provide personal information to third parties except where required by law or where the customer has given consent.
The Company may entrust the handling of personal information to contractors under strict management controls.
Disclosure, Correction, and Deletion
If a customer requests disclosure, correction, deletion, or similar handling of their personal information, the Company will respond promptly within a reasonable scope. Please contact the inquiry desk below for details.
Contact
Desk: Hinoki Concierge Customer Support
Email: [email protected]
Changes to This Policy
The Company may review and revise this Privacy Policy from time to time. Any revised Privacy Policy becomes effective once posted on this website.
In case of any discrepancy, the Japanese version shall prevail.